Return & Exchange Policy
We offer a 100% Satisfaction Guarantee on products purchased directly from us. If you are not completely satisfied, you may return the remainder of the product to us for a refund or exchange within 30 days of receipt. By law, we can only accept unopened bags still under vacuum seal, and a 15% restocking fee will apply. You are responsible for paying the return shipping. Please contact us prior to returning your order to obtain a return authorization number. Please note that if you purchased a Kava Depot product from a retailer or other vendor and are not satisfied, you MUST return the product to your place of purchase.
Please enclose a copy of your order receipt or sales invoice, along with the return authorization number provided, and any instructions noting whether you would like a return or an exchange. Returned items should be returned in their original product packaging. Please send your return information and merchandise to the name and address below. You are strongly encouraged to utilize a shipping service with tracking capability.
2510 Kirby Circle NE. Suite 110
Palm Bay, FL 32905
The original shipping fees are non-refundable, and the cost incurred on your return shipping is at your expense.
Receiving a Refund:
The time required for you to receive a refund will depend on the following factors:
- Shipping time from your carrier.
- 1-3 Business days for us to process your return.
- 3-10 Business days for your bank or credit card company to process the refund request.